Returns Information
On Poynt Prints
Returns Information
We accept returns. You can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within 5 working days, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at dan@onpoyntcreative.com
2. Exchanges
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at dan@onpoyntcreative.com with details of the product and the defect. You can send the item you consider defective to:
On Poynt Creative
13 University Road
Leicester
LE1 7RA
United Kingdom
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a 5 working days, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
3. Shipping
To return the item you purchased, please mail it to:
On Poynt Creative
13 University Road
Leicester
LE1 7RA
United Kingdom
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
4. Cancellations
I don't accept cancellations
But please contact me if you have any problems with your order.